Tag Archives: IT Business

brand-audience

A Connected Retail World Requires Digital Transformation, APIs, and Platforms

WSO2 is helping enterprise retail organizations fulfill their vision of digital transformation and connect their business to the world across both digital and brick and mortar channels. WSO2 is pioneering how the Industrial Internet of Things, Big Data, API-centric architecture, and Cloud services augment digital business strategy and facilitate execution.

 

Retail industry companies are evolving their 1.0 eCommerce platforms to embrace 3rd party channels, recommendation engines, social media, and user analytics. APIs enable secure, controlled, and timely access to the aforementioned business capabilities delivered by  partners. By integrating 3rd party capabilities, rather than building and hosting the capability internally, retailers are able to tap into an extended ecosystem of best-of-breed analytics, customer preference repositories, social sentiment, and business capabilities (i.e. payment, digital marketing, shipment expeditors). Some retailers are adopting APIs to tap into a channel of mobile application developers, external suppliers, and 3rd party digital storefronts. Mobile application developers can connect the retailer with mobile app customers and extend the reach and exposure of retail goods (especially in ‘flash sale’ or ‘sale liquidation’ scenarios). Retailers tightly integrated with external suppliers can use APIs to gauge product demand across the supply chain and enhance product availability. Retailers may also use APIs to integrate with 3rd party retailers and vendors who desire to offer a white-label digital storefront on the retailers digital property. Similar to a department store allocating floor space and advertising to a specific vendor.

 

WSO2 technology is solving the biggest challenges retail companies face in scaling their transaction volumes (billions per day), lowering security risk, enhancing customer experience, and enabling new digital commerce channels.

eBay routes billions of transactions per day using WSO2’s Enterprise Service Bus. AAA Motor Club of Ohio delivers timely point of interest information to motorists via APIs secured using the WSO2 platform. StubHub deploys WSO2 API Manager to connect their ticket platform with 3rd party mobile applications and expand their new digital commerce opportunities. John Keells Holding captures Point of Sale information using mobile devices and augments their customer database using WSO2 Message Broker. A retailer uses WSO2 Business Activity Monitor (based on lambda architecture and complex event processing) to merge historical and real-time information, analyze temporal shopping patterns, rapidly adapt offers (product recommendations, prices, promotions, and assistance) to the customer’s context. WSO2 Enterprise Mobility Manager and WSO2 Device Manager reduces point of sale provisioning time and satisfies risk assurance mandates.

 

Do you have a digital platform that can drive your digital business forward across a connected world?

 

 

By Boghog2 (Own work) [Public domain], via Wikimedia Commons

Embrace the Shadow Today

Enterprise IT must embrace Shadow IT today and establish a partnership that will move the business forward at the speed of now. By understanding the Shadow IT mindset, you can bridge the divide, accelerate solution development, and empower every team to build in an enterprise-safe manner.  Start today, and take small steps towards a big vision that delivers a flexible enterprise IT environment that enables and empowers Shadow IT teams.
Continue reading

Reducing Cloud Computing Cost

Warning: Cloud projects may cost more than terrestrial projects. Cloud projects may not reduce IT cost.    Unless, you carefully consider appropriate Cloud usage scenarios, build Cloud-aware solutions, and choose Cloud-native platforms.

Jared Wray (@jaredwray) has obviously been thinking about Cloud’s value proposition, market awareness, and end-user adoption scenarios. Jared has penned an excellent post on Cloud computings hidden costs that delivers in-depth analysis on Cloud computing dynamics.

Many news writers have documented cloud’s hidden cost, for example Beth Pariseau (@pariseauTT) at SeachCloudCOmputing documenting cloud sticker shock.    Beth outlines a key areas to watch:

  • Server instance performance
  • Provisioning cost
  • Data storage cost
  • Distaster recovery,  monitoring, and network bandwidth

Why Be Concerned About Cloud Cost?

Archana Venkatraman (@archanatweets) posts in ComputerWeekly that a

global survey of CIOs into attitudes and concerns relating to cloud computing has revealed that almost 80% are concerned about the hidden costs associated with cloud computing.

Adding to the conversation, Joe Mckendrick (@joemckendrick) details specific points of concern:

  • Poor end user experience due to performance bottlenecks (64 percent). This goes right to the customer end-user experience as well, since e-commerce is the leading cloud application area, the survey finds  – 78 percent of respondents are already using cloud resources to support e-commerce.
  • The impact of poor performance on brand perception and customer loyalty (51 percent).
  • Loss of revenue due to poor availability, performance, or troubleshooting cloud services (44 percent).
  • Increased costs of resolving problems in a more complex environment (35 percent).
  • Increased effort required to manage vendors and service level agreements (23 percent).

Correlating hidden cost fears,  IBM’s recent admission that  Cloud Foundry demand is “in its infancy” (reported by Joe Curtis  @JoeCurtis_CBR), and a 2013 summer story of lagging Enterprise PaaS adoption, many  IT professionals may predict that

PaaS may be poised to enter the trough of disillusionment.

The Smart Cloud Path Forward

Fortunately, smart tech leaders are presenting a viable path forward.  A path that jumps over the disillusionment gulf.  I especially appreciate Jared’s statement,

most savings come when users take advantage of the platform to optimize their workloads. 

When workloads and the platform may become Cloud-aware, Cloud solutions can live up to the hype.  Successful teams optimize code, configuration, and policy to capitalize on Cloud-native architecture and capabilities.   Rather than a ‘Bigger in Texas’ design mentality, a frugal, just-enough at the right time, design must pervade the Cloud solution.   I would like to see the industry move towards benchmarking how multi-tenant design effects ‘tenant density’ (tenant count divided by granularity), scaling time lag, and solution cost.

Reducing Cloud Computing Cost: Recommended Reading

PaaS TCO and PaaS ROI: hared multi-tenant container PaaS 

Building Multi-Tenant SaaS Applications 

Cloud-Native PaaS Architecture

Hidden Cost of Cloud Computing  (Joe Mckendrick)

Where is the Rub: Cloud Computings Hidden Costs (Jared Wray)

 

Reshape Reference Architecture: Why, What, How

The reference architectures of the past (i.e. client-server, web application, SOA services) are not adequately addressing current business demand, use cases, and expectations.  IT must update  reference architecture models to remain relevant and effective.

Often outdated processes, tools, and skills inhibit IT’s ability to be a strategic enabler and gain an IT business edge.  By adopting a new, Responsive IT delivery model based on an updated reference architecture, teams can foster effective business collaboration, responsive iterations, streamlined processes, and no wait states; enabling business to operate at the speed of now.

What reference architecture goal-state is required to meet business demands and expectations?

A reference architecture should enable internal and external business service consumers, address future IT strategies, and transition current IT infrastructure and team skill sets.   Do you have a seven step plan describing how to reshape your reference architecture?

A three part slideshare series outlines why reshape reference architecture, what reference architecture models make sense today, and how to reshape reference architecture.

Continue reading

What is Operational Intelligence

Operational intelligence enables an adaptable, connected business.   Connected business’ grow revenue, optimize spend, and increase opportunity by gaining visibility and insight into business operations.    Operational intelligence platforms analyze streaming data feeds, event data, and temporal patterns to deliver dashboard visibility, automated operational actions, and operational recommendations.  Connected business teams react to operational intelligence feeds, adapt business activity, and gain business advantage over their competition.

Continue reading

Connected Business Architecture

Realizing Connected Business Architecture

Obtaining connected business attributes of accessibility, integrated, collaborative, and adaptive require  next-generation platform infrastructure to realize connected business architecture components.

Innovative, next-generation platforms decrease the IT effort required to build a more accessible, integrated, collaborative, and adaptive connected business.  To enable a Connected Business Architecture, incorporate the following product capabilities:

  • Security solutions to provide authentication and fine grained entitlement inside and outside the company especially for outside organizations interacting with your company
  • Enterprise Service Bus to connect all your internal legacy services and data sources into new managed APIs and services and legacy partners
  • API Management to provide visibility and metrics of usage of APIs inside and outside your organization
  • Business Activity Monitoring to give you the information on the operation and social data to give you the information you need to discover opportunities and issues
  • WSO2 Complex Event Processor to give you actionable events
  • Mobile integration to make developing and deploying mobile easy and safe
  • Cloud Native, fully multi-tenant software to deploy and scale cheap and fast
  • Ecosystem PaaS to enable rapid iterations and development of new applications quickly to meet new opportunities
  • Enterprise store to enable social interactions among developers, improve re-use and extend your value chain beyond your internal organization, help you manage the new IT world of many applications and APIs.

 

 

Connected Business Architecture

Connected Business Architecture

To become a connected business, your business requires a connected business architecture.  Connected business architecture centers around the business activity that drives business revenue, effective sales, streamlined manufacturing, and excellent customer support.

IT teams are partnering with their core business counterparts to map activities, define key business events, and establish business-oriented workspaces that incorporate business activity streams.  Figure 1 below describes a logical connected business architecture.

Connected Business Architecture

Figure 1: Connected Business Architecture

 

Continue reading