Connected businesses grow revenue and outperform peers by increasing customer engagement, enhancing productivity, and seizing market opportunity. A connected business seamlessly integrates people, process, and data across an extended value chain, decreases interaction cost, and automatically adapts business activity in response to market events.
The connected business environment is:
- Integrated: accelerates interactions inside and outside the organization
- Accessible: reduces interaction friction and cost
- Collaborative: increases engagement and enhances productivity
- Adaptive: senses business activity and automatically adapts
Figure 1: Connected Business Environment Attributes
How do you build an accessible, integrated, collaborative, and adaptive business environment?